A modern, API-first customer support platform built with JavaScript backend technologies that provides comprehensive ticket management through RESTful APIs and real-time WebSocket connections. The system enables seamless integration with existing websites, mobile applications, and business software through well-documented APIs. Features include multi-channel ticket creation (email, web form, API call, chat), automated ticket routing based on category and workload balancing, SLA (Service Level Agreement) tracking with escalation rules, canned response libraries for common issues, internal note systems for collaboration among support agents, and customer satisfaction surveys. The platform supports file attachments with virus scanning, knowledge base integration for deflection of common queries, a customer portal with ticket history, and advanced reporting on support metrics, including response times, resolution rates, and agent performance. Built with a microservices architecture for scalability, the system handles high volumes of support requests while maintaining performance and providing analytics for continuous service improvement.